Terms and Conditions

The following sets out the terms and conditions of use of this website. It is your responsibility to read and understand these terms as they will govern your use of the website.

Please do not use the website if you do not agree with these terms and conditions.

All information and material provided on this website is for information only and does not form the basis of any contractual offer capable of acceptance. An order placed constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a despatch email to you indicating that the order has been fulfilled and has been despatched. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

Online Shop Policy

Your statutory rights are not affected by any of the following policies.

Ordering securely online

Ordering online with us is safe and secure. All of your credit or debit card purchases are processed by Sage Pay (www.sagepay.com) on our behalf, using their secure processing technology. Your credit card information is encrypted using 128bit SSL technology as it is transmitted to Sage Pay for authorisation and the response is securely returned to us. At no time are your credit or debit card details ever seen by any member of our staff or stored on any of our systems.

Goods on this Web Site can be ordered as a guest visitor, or by the creation of an Account which will contain certain personal details and Payment Information. By continuing to use this Web Site you represent and warrant that: all information you submit is accurate and truthful; if you are buying on behalf of your employers, you have the authority to submit Payment Information where any such authority is required; and you will keep this information accurate and up-to-date.

It is recommended that you do not share your Account details, particularly your username and password. N-virol accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser

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If you have reason to believe that your Account details have been obtained by another without consent, you should contact N-virol immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are despatched. In the event that an unauthorised purchase is despatched prior to your notifying us of the unauthorised nature of the purchase, N-virol accepts no liability or responsibility.

When placing an order you must provide us with the correct billing address, telephone number and the address and phone number your credit card issuer has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your payment has been properly received. You must ensure that you have the funds to complete the sale.

Any incorrect or fictitious credit card details entered on the site will result in a full investigation and possible prosecution. We reserve the right to suspend or terminate access to our website if we suspect that you are not adhering or plan not to adhere to these terms and conditions.

A confirmation e-mail is sent to you once the order has been placed. It is your duty to check that the particulars contained within that e-mail are correct. N-virol cannot be held responsible for erroneous information entered when you place your order.

In the event of unavailability of goods ordered, for whatever reason, we will advise you of our position when we receive your order and we will await your subsequent instructions.

Cancellations can be made prior to your order being despatched, please contact us at sales@nvirol.co.uk or by calling us on 01706 212030 with your order number.

Prices

Goods are quoted in UK £'s and charged at price shown on the shop page on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, or pricing error, you will be informed and asked if you wish to reconsider your order before proceeding.

We shall be under no obligation to fulfil any orders where errors have occurred with either the description or the price of the goods. All pictures on the site are for illustration purpose only and reasonably represent the goods being sold. If you are in any doubt, please contact us before purchasing.

Delivery

Items are only available for delivery to mainland UK (excluding the Scottish Highlands). For deliveries to the Scottish Highlands, Isle Of Wight, Northern Ireland, Isle of Man, Channel Islands and other destinations outside of Mainland UK please contact us for a quotation ahead of placing orders at sales@nvirol.co.uk or via our sales team on 01706 212030.

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service. Delivery to a different address other than the card holder address is at our discretion. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately.

You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts. N-virol or its agents are not liable for any Installer or Contractor costs, consequential loss or compensation in any way.

Loss or Damage

All products leave our premises in perfect condition. The customer must notify the courier of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and any damage or missing items should be recorded on the courier’s delivery note. You should refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge. If the goods are signed for as correct we will not be able to process a claim.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception. Packaging materials and damaged goods must be retained for inspection.

As with any shipment, a delay or loss of goods is possible. In such a case, every effort is made, for as long as necessary, to find the package. If the package is not found, we will deliver a new, identical package to the customer free of charge.

We accept no liability if you are inconvenienced financially or otherwise for goods damaged in transit, delayed delivery times due to the courier, including, but not exclusive, for the loss of goods, bad weather or strikes.

Delivery Errors

The customer must inform us immediately within 3 days concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.

All claims must be made in writing or by email.

Any claim that does not respect the rules defined above cannot be taken into account and releases N-virol of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to us in whole, in its original packaging and in perfect condition to our address.

For claims to be accepted, the customer must first make a declaration to us concerning any returns and receive our consent. If accepted, the customer will ship the package to our address.

Shipping fees shall be at our expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.

Return, refund and cancellation policy

In accordance with the Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within seven working days from the date of delivery. This applies to all our products. Please note that you will be responsible for the costs of returning the goods to us. You must obtain proof of posting in case of the item being lost in the post. The item returned must be unused, in its original packing and must arrive in a condition suitable for resale. Special offers and ‘kits’ are only returnable in full not in part. All goods must be returned to our address. Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. If the right to cancel is exercised, customers have the option of requesting a refund of the price of the goods or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

The cooling off period and right to cancel do not apply to orders for any goods made to your specification.

If the right to withdrawal is exercised, N-virol will make every effort to refund the customer within 14 days of receipt of the goods. Refunds of any monies will be made through the payment method used when the goods were purchased.

General - Terms of Use

Modifications

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of the website, the content or services or products available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, our provision of new products or services, or resources shall be subject to these terms and conditions. We may alter these terms and conditions from time to time and post the new version on the website, following which all use of the website will be governed by that version.

Warranties

Whilst we have taken all reasonable care to ensure that the information and material contained on the website is accurate at the time of last revision, no representation or warranty, express or implied, is made as to its accuracy, completeness or that it remains up to date.

We make no representations that the materials on the website are appropriate or available for use in locations outside the UK. Those who visit the website from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of this website and/or viewing of it, or use of any material or content on the website or services, or products offered through the website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use the website and you must exit immediately.

Where content published on the website is supplied by or quotes the source of specific content from third parties, you understand that we do not control or endorse their content in any way. All such content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not in any circumstances accept responsibility for the accuracy or otherwise of such content published and the use of such content.

Liability

We accept no liability for any inaccuracies or typographical errors in or omissions from this website and liability for any loss or damage, foreseeable or otherwise, howsoever caused arising directly or indirectly from the use of the information or material contained on, or services offered by, this website is expressly excluded to the fullest extent permitted by applicable law.

Not withstanding any other provision of these terms and conditions, we do not attempt to exclude or limit our liability for death or personal injury resulting from our negligence or fraudulent misrepresentation in any way.

Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the website and is compatible with the website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from the website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for taking sufficient precautions and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output and the inherent risks in using the internet.

Website availability

We will try to make the website available but cannot guarantee that the website will operate continuously or without interruptions or be error free. You must not attempt to interfere with the proper working of the website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.

Miscellaneous

We may assign or subcontract any or all of our rights and obligations under these terms and conditions.

If any provision or term of these website terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from them and shall be deemed to be deleted from them.

You acknowledge that you have not entered into these website terms and conditions in reliance on any statement or representation, except in so far as the representation has been incorporated into these website terms and conditions.

Copyright

You are entitled to view, copy and print documents from this website solely for your own non-commercial use, provided that you do not remove any copyright or other proprietary notices. You may not sell, publish, reproduce, sublicense, assign, modify or change (by use of an html "frame" or otherwise) any portion of this website or any content and information contained within this website without our prior written consent. It is your responsibility to ensure that your computer is virus protected. We accept no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.

Links

Should you leave this website via a link contained in this website and view content that is not provided by N-virol you shall do so at your own risk. We provide links only as a convenience and without liability. The ability to link to another website and the fact that a link is provided, does not mean that we endorse or guarantee such site, site sponsor or site content. In addition, be aware that when you leave this website you will be subject to the terms and conditions of use of the websites you are visiting.

Force Majeure

In addition to that outlined above we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Company information

N-Virol
Units 1-2 Riverside Business Park, Holme Lane, Rawtenstall, Lancashire BB4 6JB
Tel: 01706 212030
Fax: 01706 213737
E-mail: sales@nvirol.co.uk
VAT No: 652 626 827 Company No: 304 3172

Complaints and feedback

If you have any complaints about our service then please either e-mail us at sales@nvirol.co.uk or call us on 01706 212030 to let us know and we will deal with your complaint or feedback promptly.

Governing law

Your use of this website and the operation of these terms and conditions shall be governed in accordance with the laws of England and Wales.

The English courts shall have exclusive jurisdiction over any dispute arising out of your use of this website.

We reserve the right to amend these terms and conditions without notice.