Return, refund and cancellation policy

Before goods despatched

Cancellations can be made prior to your order being despatched, please contact us at or by calling us on 01706 212030 with your order number.

After goods despatched

In accordance with the Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 14 working days from the date of delivery. This applies to all our products.  Such notice must be given in writing and may be given by mail, fax or email. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

Please note that you will be responsible for the costs of returning the goods to us. You must obtain proof of posting in case of the item being lost in the transit.

The item/s returned must be unused, in its original packing and must arrive in a condition suitable for resale. Special offers and ‘kits’ are only returnable in full not in part. All goods must be returned to our address. Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging.

If the right to cancel is exercised, customers have the option of requesting a refund of the price of the goods or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

The cooling off period and right to cancel do not apply to orders for any goods made to your specification.

If the right to cancel is exercised, N-virol will make every effort to refund any monies within 14 days of receipt of the goods. Refunds of any monies will be made through the payment method used when the goods were purchased.

Returns Address

FAO: Returns
Units 1-2 Riverside Business Park
Holme Lane

Contact details

Tel: 01706 212030
Fax: 01706 213737