Terms and Conditions | Online
Shop Policy | Privicy Policy
Terms
and Conditions
The
following sets out the terms and conditions of use of this
website. It is your responsibility to read and understand
these terms as they will govern your use of the website.
Please
do not use the website if you do not agree with these terms
and conditions.
Information
on this website
All
information and material provided on this website is for
information only and does not form the basis of any contract
or commitment whatsoever.
General
- Terms of Use
Modifications
We
reserve the right to make changes or corrections, alter,
suspend or discontinue any aspect of the website, the content
or services or products available through it, including
your access to it. Unless explicitly stated to the contrary,
any new features including new content, our provision of
new products or services, or resources shall be subject
to these terms and conditions.
We
may alter these terms and conditions from time to time and
post the new version on the website, following which all
use of the website will be governed by that version (see
date at the bottom).
Warranties
Whilst
we have taken all reasonable care to ensure that the information
and material contained on the website is accurate at the
time of last revision, no representation or warranty, express
or implied, is made as to its accuracy, completeness or
that it remains up to date.
We
make no representations that the materials on the website
are appropriate or available for use in locations outside
the UK. Those who visit the website from other locations
do so on their own initiative and are responsible for compliance
with all applicable laws. If use of this website and/or
viewing of it, or use of any material or content on the
website or services, or products offered through the website
are contrary to or infringe any applicable law in your jurisdiction(s),
you are not authorised to view or use the website and you
must exit immediately.
Where
content published on the website is supplied by or quotes
the source of specific content from third parties, you understand
that we do not control or endorse their content in any way.
All such content which is offered by third parties that
are not affiliated with or otherwise connected with us,
is published in good faith but we do not in any circumstances
accept responsibility for the accuracy or otherwise of such
content published and the use of such content.
Liability
We
accept no liability for any inaccuracies or typographical
errors in or omissions from this website and liability for
any loss or damage howsoever caused arising directly or
indirectly from the use of the information or material contained
on, or services offered by, this website is expressly excluded
to the fullest extent permitted by applicable law.
To
the fullest extent permitted by applicable law, we accept
no liability for any loss or damage of any nature whatsoever
and howsoever arising out of or in connection with the viewing,
use or performance of the website or its contents whether
due to inaccuracy, error, omission or any other cause and
whether our part of the part of our servants, agents or
any other person or entity.
Notwithstanding
any other provision of these terms and conditions, we do
not attempt to exclude or limit our liability for death
or personal injury resulting from our negligence or fraudulent
misrepresentation in any way.
You
are responsible for ensuring that your computer system meets
all relevant technical specifications necessary to use the
website and is compatible with the website. You also understand
that we cannot and do not guarantee or warrant that any
material available for downloading from the website will
be free from infection, viruses and/or other code that has
contaminating or destructive properties. You are responsible
for taking sufficient precautions and virus checks (including
anti-virus and other security checks) to satisfy your particular
requirements for the accuracy of data input and output and
the inherent risks in using the internet.
Website
availability
We
will try to make the website available but cannot guarantee
that the website will operate continuously or without interruptions
or be error free. You must not attempt to interfere with
the proper working of the website and, in particular, you
must not attempt to circumvent security, tamper with, hack
into, or otherwise disrupt any computer system, server,
website, router or any other Internet connected device.
Miscellaneous
We
may assign or subcontract any or all of our rights and obligations
under these terms and conditions.
If
any provision or term of these website terms and conditions
shall become or be declared illegal, invalid or unenforceable
for any reason whatsoever, such term or provision shall
be divisible from them and shall be deemed to be deleted
from them.
Any
failure or delay by us enforcing an obligation or exercising
a right, under these website terms and conditions, does
not amount to a waiver of that obligation or right or any
other obligation or right.
You
acknowledge that you have not entered into these website
terms and conditions in reliance on any statement or representation,
except in so far as the representation has been incorporated
into these website terms and conditions.
Copyright
You
are entitled to view, copy and print documents from this
website solely for your own non-commercial use, provided
that you do not remove any copyright or other proprietary
notices. You may not sell, publish, reproduce, sublicense,
assign, modify or change (by use of an html "frame"
or otherwise) any portion of this website or any content
and information contained within this website without our
prior written consent. It is your responsibility to ensure
that your computer is virus protected. N-Virol Limited accepts
no responsibility for any loss you may suffer as a result
of accessing or downloading information from this site.
Links
Should
you leave this website via a link contained in this website
and view content that is not provided by N-Virol Limited
you shall do so at your own risk. We provide links only
as a convenience and without liability. The ability to link
to another website and the fact that a link does not mean
that we endorse or guarantee such site, site sponsor or
site content. In addition, be aware that when you leave
this website you will be subject to the terms and conditions
of use of the websites you are visiting.
Governing
law
Your
use of this website and the operation of these terms and
conditions, shall be governed in accordance with the laws
of England and Wales.
The
English courts shall have exclusive jurisdiction over any
dispute arising out of your use of this website.
In the event that any or any part of the terms contained
in these terms and conditions shall be determined by any
competent authority to be invalid, unlawful or unenforceable
to any extent, such terms shall to that extent be severed
from the remaining terms which shall continue to be valid
and enforceable to the fullest extent permitted.
October 2008
Your
statutory rights are not affected by any of the following
policies.
Ordering
securely online
Ordering
Online with us is safe and secure. All of your credit or
debit card purchases are processed by Protx (www.protx.com)
on our behalf, using their secure processing technology.
Your credit card information is encrypted using 128bit SSL
technology as it is transmitted to Protx for authorisation
and the response is securely returned to us. At no time
are your credit or debit card details ever seen by any member
of our staff or stored on any of our systems.
Return, refund & cancellation policy
Every
item we sell is carefully inspected before it is dispatched
from our factory. In the event that you are not satisfied
with the goods, or they are faulty, and you inform us within
seven days of your receipt of the goods, you may return
the goods to us for a full refund or replacement. All products
to be returned must be carefully repackaged in their original
packing. Please ensure that you are fully satisfied with
the product you are ordering. Please call our sales office
on 01706 212030 if you require technical advice. Cancellations
can be made prior to your order being dispatched, please
contact us at sales@nvirol.co.uk or by calling us on 01706
212030 with your order number. If you are cancelling because
of any problem with the goods, please notify us of the problem
at the time of cancellation.
Delivery
information
Items are only available for delivery to mainland UK (excluding
the Scottish Highlands) - please contact us on sales@nvirol.co.uk
or via our orderline on 01706 212030 if delivery is required
outside this area. We offer, as standard, a free delivery
service on all orders having a value greater than £150.00
(excluding VAT). Goods will be sent by a national carrier
on their 2-3 working day standard service.
On orders having a value less than £150.00 (excluding
VAT), delivery charges are clearly shown during the checkout
process. Orders submitted before 1.00pm Monday to Friday
will usually be delivered the next working day (or within
3 working days) . We require a full address including postcode
and a daytime contact number to be able to deliver your
goods efficiently. Orders placed outside of normal working
hours/weekends will be despatched on the first following
working day. In the unlikely event that you have not received
all the goods within the stated delivery time, you must
notify us immediately. You must not schedule or commence
any installation work until after you have received your
order and checked all the goods for any defects or missing
items.
Prices
Goods
are quoted in UK £'s and charged at price shown on
the shop page on the date the customer places the order
and are exclusive of VAT. Prices are correct at time of
publication. Orders will be processed at our published prices,
otherwise, in the case of any unexpected change in price,
you will be informed and asked if you wish to reconsider
your order before proceeding.
Complaints
& feedback
If you have any complaints about our service then please
either e-mail us at sales@nvirol.co.uk
or call us on 01706 212030 to let us know and we will deal
with your complaint or feedback promptly.
Company
information
N-Virol
Limited
Units 1-2 Riverside Business Park
Holme Lane, Rawtenstall, Lancashire BB4 6JB
Tel: 01706 212030 Fax: 01706 213737
E-mail: sales@nvirol.co.uk
VAT No: 929 8870 58 Company No: 5901741
October 2008
Privacy
Policy
Introduction
N-Virol
Limited is responsible for the processing of any personal
information you provide to this site.
We
take the privacy of our website users seriously. The purpose
of this statement is to set out the principles governing
our use of personal information we may obtain about you.
By
registering your details with N-Virol Limited and by using
our website, or the websites of any of the our associated
companies, generally, you are indicating that you have read
this Privacy Policy and understand that your personal information
may be used as described below.
If
you provide N-Virol Limited with personal information other
than through the website, you will be provided with any
further explanation needed as to how it will be used.
The
information we collect
In
order to provide you with a range of services we may collect
personal information from this website, from telephone responses,
from written information sent to us and from other communications.
We may for example, keep a record of your name, mailing
address, email address, telephone number, preferences and
any other information you volunteer to provide to us. We
may supplement the information that you provide to us with
information that we receive or obtain from other sources.
How
we will use your information
When
you provide information to us via this website we will store
this data and hold it on a computer and/or in hard copy
form. We will use this data to provide you with the information
for which you have contacted us (e.g. to receive any special
offer information via email) and for the purposes described
in this statement including, where relevant, marketing,
administration, development and improvement of this website.
Disclosures
of your information
We
may give information about you (on the understanding that
such information will be kept confidential) to employees
and agents of N-Virol Limited to administer any accounts,
products and services provided to you by N-Virol Limited
now or in the future. Otherwise we may disclose information
about you:
·
where we believe we have a duty to do so or if the law permits
us to do so; and
·
to anyone to whom we transfer or may transfer our rights
and duties under our agreement with you.
Marketing
Information
Information
that you provide or that is obtained by us as a result of
your use of this site, will be used by us for assessment
and analysis to enable us to review, develop and improve
the website and the services we offer and to enable us to
provide you (by email, fax, telephone or post) with information
which we think may be relevant and of interest to you.
We
will not provide you with such marketing information unless
you consent to receiving it when you provide your information,
for example, when submitting your information in an online
enquiry form. If you do not want to receive such information
you should tick the relevant box when submitting your information
to us.
Security
We
endeavour to take all reasonable steps to protect your personal
information but cannot guarantee the security of any data
you disclose online. Please note that email is not a secure
medium, and should not be used to send confidential or sensitive
information. You accept the inherent security risks of providing
information and dealing online over the Internet and will
not hold us responsible for any breach of security (save
to the extent that nothing in this Policy shall exclude
or limit liability for death, personal injury or fraudulent
misrepresentation resulting from our negligence or that
of our servants, agents, or employees or any other liability
which is prohibited from being excluded by law).
Linked
sites
Please
be aware that our site may link to other websites which
may be accessed through our site. We are not responsible
for the data protection policies or procedures or the content
of these linked websites.
Unsubscribe
You
may unsubscribe or opt-out of services at any time. You
will be provided with an opportunity to do so each time
we contact you with marketing information by post or email.
Alternatively you may opt out of our marketing lists at
any time:-
·
by sending via e-mail to sales@nvirol.co.uk
·
or by sending by post to this address: N-Virol Limited,
Units 1-2 Riverside Business Park, Holme Lane, Rawtenstall,
Lancashire, BB4 6JB
Notification
of Changes
We
may occasionally modify our Privacy Policy. When this happens
we will publish details on this web page (see date at bottom
of page). We will not however significantly change how we
use information you have already given to us without your
prior agreement.
Your
rights to access personal information
You
have the right to receive information about the personal
data (as defined in the Data Protection Act 1998) we maintain
on you upon written request and payment of a fee (which
is currently £10.00). If you are concerned that any
of the information we hold on you is incorrect please contact
us via any of the channels set out below.
Contact
us
If
you have any comments or queries in connection with our
Privacy Policy, please send an email at sales@nvirol.co.uk
, or call 01706 212030, or write to: The Office Manager,
N-Virol Limited, Units 1-2 Riverside Business Park, Holme
Lane, Rawtenstall, Lancashire, BB4 6JB
October 2008
