Terms and Conditions | Online Shop Policy
| Privicy Policy
Terms and Conditions
The following sets out the terms and conditions of use of this website. It is your responsibility to read and understand these terms as they will govern your use of the website.
Please do not use the website if you do not agree with these terms and conditions.
Information on this website
All information and material provided on this website is for information only and does not form the basis of any contract or commitment whatsoever.
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of the website, the content or services or products available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, our provision of new products or services, or resources shall be subject to these terms and conditions.
We may alter these terms and conditions from time to time and post the new version on the website, following which all use of the website will be governed by that version (see date at the bottom).
Whilst we have taken all reasonable care to ensure that the information and material contained on the website is accurate at the time of last revision, no representation or warranty, express or implied, is made as to its accuracy, completeness or that it remains up to date.
We make no representations that the materials on the website are appropriate or available for use in locations outside the UK. Those who visit the website from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of this website and/or viewing of it, or use of any material or content on the website or services, or products offered through the website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use the website and you must exit immediately.
Where content published on the website is supplied by or quotes the source of specific content from third parties, you understand that we do not control or endorse their content in any way. All such content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not in any circumstances accept responsibility for the accuracy or otherwise of such content published and the use of such content.
We accept no liability for any inaccuracies or typographical errors in or omissions from this website and liability for any loss or damage howsoever caused arising directly or indirectly from the use of the information or material contained on, or services offered by, this website is expressly excluded to the fullest extent permitted by applicable law.
To the fullest extent permitted by applicable law, we accept no liability for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the viewing, use or performance of the website or its contents whether due to inaccuracy, error, omission or any other cause and whether our part of the part of our servants, agents or any other person or entity.
Not withstanding any other provision of these terms and conditions, we do not attempt to exclude or limit our liability for death or personal injury resulting from our negligence or fraudulent misrepresentation in any way.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the website and is compatible with the website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from the website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for taking sufficient precautions and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output and the inherent risks in using the internet.
We will try to make the website available but cannot guarantee that the website will operate continuously or without interruptions or be error free. You must not attempt to interfere with the proper working of the website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.
We may assign or subcontract any or all of our rights and obligations under these terms and conditions.
If any provision or term of these website terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from them and shall be deemed to be deleted from them.
Any failure or delay by us enforcing an obligation or exercising a right, under these website terms and conditions, does not amount to a waiver of that obligation or right or any other obligation or right.
You acknowledge that you have not entered into these website terms and conditions in reliance on any statement or representation, except in so far as the representation has been incorporated into these website terms and conditions.
You are entitled to view, copy and print documents from this website solely for your own non-commercial use, provided that you do not remove any copyright or other proprietary notices. You may not sell, publish, reproduce, sublicense, assign, modify or change (by use of an html "frame" or otherwise) any portion of this website or any content and information contained within this website without our prior written consent. It is your responsibility to ensure that your computer is virus protected. n-virol accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.
Should you leave this website via a link contained in this website and view content that is not provided by n-virol you shall do so at your own risk. We provide links only as a convenience and without liability. The ability to link to another website and the fact that a link does not mean that we endorse or guarantee such site, site sponsor or site content. In addition, be aware that when you leave this website you will be subject to the terms and conditions of use of the websites you are visiting.
Your use of this website and the operation of these terms and conditions, shall be governed in accordance with the laws of England and Wales.
The English courts shall have exclusive jurisdiction over any dispute arising out of your use of this website.
In the event that any or any part of the terms contained in these terms and conditions shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such terms shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted.
Online Shop Policy
Your statutory rights are not affected by any of the following policies.
Ordering securely online
Ordering Online with us is safe and secure. All of your credit or debit card purchases are processed by Sage Pay (www.sagepay.com) on our behalf, using their secure processing technology. Your credit card information is encrypted using 128bit SSL technology as it is transmitted to Sage Pay for authorisation and the response is securely returned to us. At no time are your credit or debit card details ever seen by any member of our staff or stored on any of our systems.
Return, refund and cancellation policy
Every item we sell is carefully inspected before it is dispatched from our factory. In the event that you are not satisfied with the goods, or they are faulty, and you inform us within seven days of your receipt of the goods, you may return the goods to us for a full refund or replacement. All products to be returned must be carefully repackaged in their original packing. Please ensure that you are fully satisfied with the product you are ordering. Please call our sales office on 01706 212030 if you require technical advice. Cancellations can be made prior to your order being dispatched, please contact us at email@example.com or by calling us on 01706 212030 with your order number. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
Items are only available for delivery to mainland UK (excluding the Scottish Highlands) - please contact us on firstname.lastname@example.org or via our orderline on 01706 212030 if delivery is required outside this area. Goods will be sent by a national carrier on their 2-3 working day standard service.
Orders submitted before 1.00pm Monday to Friday will usually be delivered the next working day (or within 3 working days) . We require a full address including postcode and a daytime contact number to be able to deliver your goods efficiently. Orders placed outside of normal working hours/weekends will be despatched the first following working day. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing items.
Goods are quoted in UK £'s and charged at price shown on the shop page on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints and feedback
If you have any complaints about our service then please either e-mail us at email@example.com or call us on 01706 212030 to let us know and we will deal with your complaint or feedback promptly.
Units 1-2 Riverside Business Park, Holme Lane, Rawtenstall, Lancashire BB4 6JB
Tel: 01706 212030
Fax: 01706 213737
VAT No: 652 626 827 Company No: 304 3172
N-virol is responsible for the processing of any personal information you provide to this site.
We take the privacy of our website users seriously. The purpose of this statement is to set out the principles governing our use of personal information we may obtain about you.
If you provide n-virol with personal information other than through the website, you will be provided with any further explanation needed as to how it will be used.
The information we collect
In order to provide you with a range of services we may collect personal information from this website, from telephone responses, from written information sent to us and from other communications. We may for example, keep a record of your name, mailing address, email address, telephone number, preferences and any other information you volunteer to provide to us. We may supplement the information that you provide to us with information that we receive or obtain from other sources.
How we will use your information
When you provide information to us via this website we will store this data and hold it on a computer and/or in hard copy form. We will use this data to provide you with the information for which you have contacted us (e.g. to receive any special offer information via email) and for the purposes described in this statement including, where relevant, marketing, administration, development and improvement of this website.
Disclosures of your information
We may give information about you (on the understanding that such information will be kept confidential) to employees and agents of n-virol to administer any accounts, products and services provided to you by n-virol now or in the future. Otherwise we may disclose information about you:
· where we believe we have a duty to do so or if the law permits us to do so; and
· to anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
Information that you provide or that is obtained by us as a result of your use of this site, will be used by us for assessment and analysis to enable us to review, develop and improve the website and the services we offer and to enable us to provide you (by email, fax, telephone or post) with information which we think may be relevant and of interest to you.
We will not provide you with such marketing information unless you consent to receiving it when you provide your information, for example, when submitting your information in an online enquiry form. If you do not want to receive such information you should tick the relevant box when submitting your information to us.
We endeavour to take all reasonable steps to protect your personal information but cannot guarantee the security of any data you disclose online. Please note that email is not a secure medium, and should not be used to send confidential or sensitive information. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security (save to the extent that nothing in this Policy shall exclude or limit liability for death, personal injury or fraudulent misrepresentation resulting from our negligence or that of our servants, agents, or employees or any other liability which is prohibited from being excluded by law).
Please be aware that or site may link to other websites which may be accessed through our site. We are not responsible for the data protection policies or procedures or the content of these linked websites.
You may unsubscribe or opt-out of services at any time. You will be provided with an opportunity to do so each time we contact you with marketing information by post or email. Alternatively you may opt out of our marketing lists at any time:-
· by sending via e-mail to firstname.lastname@example.org
· or by sending by post to this address: N-virol, Units 1-2 Riverside Business Park, Holme Lane, Rawtenstall, Lancashire, BB4 6JB
Notification of Changes
Your rights to access personal information
You have the right to receive information about the personal data (as defined in the Data Protection Act 1998) we maintain on you upon written request and payment of a fee (which is currently £10.00). If you are concerned that any of the information we hold on you is incorrect please contact us via any of the channels set out below.